Awful customer support in Paypal (fraud in dispute and no reply to messages!)

[JustCanbe]

My problem is as below for your information!
I've written to Paypal more than ten times via message center and e-mail and no one of my messages was responded!!!!

Seller didn't send me the item and provided to Paypal the FAKE tracking number while the dispute was opened. And Paypal refused to refund me becuase the tracking information was not checked by Paypal carefully!

Claime detailes are as below from my last messages to Paypal:

QUOTE:
I have appealed to the Non-receipt - Claim - #PP-004-606-584-545, because you didn't check the Seller's tracking number (RH283182627CN) before making your decision! And now it transformed to Not as described - Appeal Case - #PP-004-606-584-545.
You required me to return the item!
BUT PLEASE READ COMMENTS TO APPEAL AND MY PREVIOUS MESSAGES!
I DON'T HAVE THE ITEM! SELLER PROVIDED YOU WITH THE FAKE TRACKING NUMBER to confuse the paypal in dispute #PP-004-606-584-545. AS PER HIS TRACKING, THE ITEM WAS SENT TO POSTCODE 01030. MY POSTCODE IS 01133! PLEASE RECHECK!
SO, SELLER PROVIDED THE NUMBER NOT FOR MY SHIPMENT, BUT FOR SHIPMENT TO ANOTHER BUYER!
Please help me to get my money back!!!
Hope to hear from you ASAP!

UNQUOTE.

Paypal, PLEASE ASSIST! Hope you can reply to me!

[kernowlass]

@JustCanbe

Why don't you just phone them??

[JustCanbe]

 I tried, but:

- it is an international call for me!

- it is awful to speak with robot, which doesn't recognize my answers!

[kernowlass]

@JustCanbe

 have you considered contacting Customer Service via Facebook or Twitter?

You can send them a personal message from their facebook or twitter pages.

It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.

[JustCanbe]

I will try, but I think that their contact form and official e-mail have to be considered more serious than twitter or facebook...

[JustCanbe]

redirect from facebook:

Auto Reply: Thanks for messaging us. Due to a high number of messages, we may take a while to reply. Please send us your email. If your inquiry is urgent please try the PayPal Community: http://bit.ly/1W9lsCl or contact us here: http://bit.ly/1W9lsCl

All ways lead here )

[kernowlass]

@JustCanbe

And yet the moderators on here always advise you to contact them via facebook or twitter eg >>>

/t5/Adding-and-withdrawing-money/I-can-t-withdraw-money/m-p/1037504#U1037504

[JustCanbe]

Still no response from paypal!!! Awful support...

[tammylci]

I'm having the same kind of experience on an item dispute case. Awful lack of support. Replying like a robot is not support. 

[JustCanbe]

Tried to contact Paypal via facebook! Still no assistance from Paypal! They claim thay have a lot of issues, which they can't handle! So, Paypal, WHAT IS YOUR PROBLEM??? - EMPLOY MORE WORKERS OR MAKE ANOTHER BUSINESS, IF YOU CAN'T MAKE THIS ONE IN RIGHT WAY!!!!