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account access

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New Community Member

account access

Hi 

I cant access my account

forgot password > asks for my email then asks for text confirmation on a 4 years old phone number i dont have access to anymore so going in circle and cant get reset

They not answering calls

not option for security questions and even still i would have probaly forgotten the answers put there 5 years ago

got money in there

What do I do ?

thanks

1 REPLY 1
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Esteemed Advisor

Re: account access

@martinvictor88 

 

Try downloading the app and changing the phone number via settings / using the forgotten password option / trying again another day when sometimes you can get in without doing the verification and then you can go and change the number.

If that does not work then you would need to contact customer services so that they can i.d. you another way and then add your new phone number to your account.

Paypal phones are mostly non operational since covid but sometimes you get lucky. (use the guest option if you can't log in).
If there is one available it will show when you click help / contact bottom left of Paypal pages for options available in your country.
Live chat is randomly available.
You can send them a message.
Or
have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.


Advice is voluntary.
Kudos / Solution appreciated.