Why Is My Email Address Not Valid?

WhiskersGalore
Contributor
Contributor

Hello. I'm having an issue logging into my PayPal account. This morning, I received an email saying that I requested to change my email address and phone number. However, I didn't request either. So when I tried logging onto my account to change my password for security purposes, I wasn't able to log in because PayPal says there's no account associated with this email address. This isn't correct! I tried calling customer support, but I couldn't get through. I tried resetting my password and finding a forgotten email address, but I can't do either because my email address supposedly doesn't exist.

 

By the way, I'm using a family member's PayPal account to post this message because I'm unable to do so through my account since I can't log into it!

 

I'm not sure what to do now. Does anyone have any advice?

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