Paypal help

Hope19
New Community Member
Hi, when ever I try and login in to my paypal it says i have to wrong password. But when i try and either recover my password or change it. It says that my email is not recognized even though i know i confirmed it
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2 REPLIES 2

kernowlass
Esteemed Advisor
Esteemed Advisor

@Hope19 

 

You need to contact customer services to resolve any account specific issues.
Click help / contact bottom left of Paypal pages for options available for your country.

Or have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.



Advice is voluntary.
Kudos / Solution appreciated.
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PayPal_Rich
Moderator
Moderator

@Hope19, @kernowlass is probably right about that. If you are not able to log into your account, you will probably need to contact PayPal customer service. If your email is not being recognized, that may indicate that your PayPal account has been locked or sent to collections. 


- PayPal_Rich

As you slide down the banister of life, may the splinters always point in the right direction.
- Irish Proverb
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