Payment notification emails sent to secondary email instead of primary

[basmwk]

Payment notifications are not being sent to our primary email address. I see that several others have posted about this in the past and they either have no answer or a generic response about how to set a primary email address. The correct email address is set as primary. But about 50% of the time, the emails go to an address that, while it is on our account, it is not the primary address. I need this corrected so that all notification emails go to the primary email address.

[kernowlass]

@basmwk

Click on settings > notifications in the blue band at the top > then you can edit the email address that is in there.

[basmwk]

There are no email addresses listed in Notifications. When I go in to My Business Info and check the email addresses, the correct one is listed as primary, but less than 50% of the time does the notification actually go to that email address. 

[kernowlass]

@basmwk

There has to be at least 1 email address in notifications or you wouldn't ever get any !!

[basmwk]

Maybe I'm clicking in the wrong place. I clicked on the gear icon, then My Settings, then under Notifications, I clicked Update. The only options there are:

Email format

I want to receive notifications email as

HTML

Text

Payments

 We'll let you know when you

Send money

Request money

Receive a payment

Make a purchase in store

Offers

 We'll let you know when

Offers are expiring

You receive or send an offer

News and updates

 You're receiving

Developer updates

Surveys

News and promotions

Updates when account info is changed

Policy updates

Secondary users

 We'll let you know when you

Add or remove a street address

Add or remove a bank account

Add or remove a credit card

Change account owner password or security question and answer

Change business information

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[Bibsley]

Payment notification seems to go to the requesting address, not necessarily the primary address, so if payment is sent to the secondary address notification is also sent there, even if the primary address is defined in Settings/Notifications. I agree that this is not necessarily obvious/logical/desirable.