cancel
Showing results for 
Search instead for 
Did you mean: 

PayPal won't let me add a bank account due to limitations

Highlighted
New Community Member

PayPal won't let me add a bank account due to limitations

My account, for some reason, is limited and I got a message saying that I can no longer use PayPal. I did not understand it but I accepted, so I tried to add a bank account to withdraw my money. However, PayPal doesn't let me do this, saying that due to the limitations I can't change any of my details. So does this mean that my money is stuck here? They say that they will hold my balance for 180 days and after that they will send me instructions about withdrawal, but can I do it sooner, or do I have to wait half a year?

1 REPLY 1
Highlighted
Esteemed Advisor

Re: PayPal won't let me add a bank account due to limitations

@Thomas656 


If you have been told your Paypal account has been permanently limited then Paypal holds any funds for 180 days as that is the same time frame that buyers have to open paypal disputes.

If no disputes are opened against you in 180 days then 'normally' you are allowed to withdraw the funds as long as you are over 18, the account is in your legal name and registered in the country where you reside.

Sometimes they confiscate funds under this policy.
https://www.paypal.com/us/webapps/mpp/ua/useragreement-full?locale.x=en_US#actions

Paypal also may request further documentation from you before you can withdraw those funds.

Your best bet is to wait until the phones are back up and running and then phone customer services so that you can speak to an agent.
Then they can help advise on how you can withdraw the funds if and when you are allowed to do so. OR ........

Live chat is randomly available.
You can send them a message.
Or have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.


Advice is voluntary.
Kudos / Solution appreciated.