Hi @GeraldCW69, you're right. One way to have this requested to be processed is by accepting money you received. More info can be found here: https://www.paypal.com/us/smarthelp/article/FAQ3997
For us to better assist you and check your best options, you may reach our Customer Support by logging into your account and going to Contact Us section then choose chat option.
You may also use our help center for further inquiries.
Hope this helps!
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