Locked out of account, No longer have access to UK number in NZ

LouisOhare77
New Community Member

I have a UK paypal account but Im lucky enough to be living in New Zealand. I have PayPal credit overdue, Which is heavily affecting my credit score that I cant pay for as I cant login. When I try to log in it wants to do two-step auth.

Furthermore, I cant call the Paypal customer UK support from my kiwi number. I got in contact with Paypal NZ/AUS but they cant access my account. They sent a message to PayPal UK to contact me but they called at 4am because of the time difference, Anyone have any ideas on what I can do ? 

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kernowlass
Esteemed Advisor
Esteemed Advisor

@LouisOhare77 

 

Paypal is country specific so if you move countries you have to open another paypal account in the country you reside in and add an address / phone number / bank accounts / cards from within that country.

You should really withdraw any funds / resolve issues / remove cards and bank accounts / cancel any subscriptions and close the old Paypal account before you move countries. If you don't then you may have problems doing so once you have moved and may need to contact customer services for help to resolve things.

Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages...

1. Paypal phones are slowly re-opening and increasing in numbers (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.

 


Advice is voluntary.
Kudos / Solution appreciated.
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