I cannot login to my PayPal account, as the "Quick security check" uses a defunct phone number

boardrider
Contributor
Contributor

In the last few days, PayPal changed the way to log in to my PayPal account, by asking for a "Quick security check".

However, the number they send the SMS to is on a SIM I cannot access where I reside now.
When I press the "Confirm Another Way", I'm taken back to the same page with the same defunct phone number.

 

Is there a way to change this two-way confirmation which would allow me to access my PayPal account?

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1 REPLY 1

PayPal_Dian
Moderator
Moderator

Hi @boardrider

 

Thanks for asking your question here. 

I understand that you are not able to verify the account as you don't have access to the phone. I am afraid that I won’t be able to help you here but if you can call us we can help you resolve this. 

 

If you click on the 'Help & Contact' option at the bottom of each page you will find our phone number and opening times.

 

Dian 

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