I can not access my other account

[enigmadude]

Hi there,

I can not access my other account since the phone verification.

The call does not come trough and neither are the verification messages. My phone number seems to be correct, but there is no country code filled in ( maybe that is the issue ).

I have created a new account, to post here and do an urgent payment. ( this one ) And the security text do work on this account.

But i can not bind my debit card on this account, because it is bound to my old account ( so I am very limited in what I can do ).

I tried contacting paypal by phone, but the system just hangs up...

What can I do to resolve this issue? How do I get access to my other account?

I've always used paypal to do my online payments.

Thanks in advance!

[kernowlass]

@enigmadude 

Try:

1. Downloading the app to see if it will let you in to change / update it in the settings.

2. Use the forgotten password option several times.

3. Trying another browser that may let you in without phone verification (then change it when you have logged in).

4. Trying again another day when sometimes you can get in without doing the verification and then change the number.

5. Changing the password a few times sometimes works as it can bypass the phone verification.

If that does not work then you would need to contact customer services so that they can i.d. you another way and then add your new phone number to your account.

Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages...

1. Paypal phones are slowly re-opening and increasing in numbers (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.