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Gearbest Ask me to close the case to refund

New Community Member

Gearbest Ask me to close the case to refund

Hello, I made an order on Gearbest and had a problem because the product is damaged. We agreed for a partial refund and Gearbest Ask me to close the PayPal case to have m'y refund. They told me they Can not do it, if the PayPal case is open. What should i do? Thanks for your help
2 REPLIES
Volunteer Advisor

Re: Gearbest Ask me to close the case to refund

@Maks75

 

If you had to close a case to get a refund then it would be pointless having a dispute process at all.

NEVER close until you have a refund, if he refunds you then that would close the dispute automatically.

If he doesn't escalate to a claim.

Do not close it or he can ignore you and you can't open a second dispute OR re-open a closed one.


Advice is voluntarily given.
Kudos / Solution appreciated if I helped you.
New Community Member

Re: Gearbest Ask me to close the case to refund

Thanks for your answer, i already escalated to a claim. Then i will wait for PayPal solution because the seller doesn't want to do anything with the case open. Smiley Sad