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Change address

Contributor

Re: Change address

Ok, now I have this screen:

c2.JPG

Moderator

Re: Change address

Hi @tmccar,

 

I'm sorry for the frustration you've experienced. Please let me know if these steps help. I'm looking through a US Business account, but they may be the same:

 

Click the gear in the upper right, then click Account Settings.

Click Business information, then click Update next to the Business Information option that comes up.

Click Edit at the top of the page.

 

If those steps are not what you're seeing in your account, please reach out to customer service for further assistance.

 

To contact customer service, please click Contact at the bottom of the PayPal website for available options, or reach out by PM on Facebook or DM on Twitter.

 

I hope this resolves the situation!

 

Olivia

 

If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution.
Contributor

Re: Change address

Hi Olivia

   That address is ok, but it's not the address that appears on my packing slips

 

Regards - Tom

Moderator

Re: Change address

Hi @tmccar,

 

All apologies! I was mistaken about the path for changing the information. I did a little more research. Tell me if you see this path:

 

Click the gear and then click Account Settings.

Click Shipping.

Click Shipping Preferences

Click change near Ship from.

 

I'm hoping the same path is available on an account from Ireland, but there are some differences between the interfaces in different countries, so if it doesn't show up exactly that way and you can't find similar verbiage in your account to lead you there, please do reach out to customer service for more specific assistance.

 

I hope this helps!

 

Olivia

 

If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution.
Contributor

Re: Change address

Hi Olivia

   Under Shipping, I only have the option "shipping calculations"

 

Regards - Tom

New Community Member

Re: Change address

It's a problem with PayPal's system. I've been on the phone 3 times in the last week. Every order I place uses my old address even though it's changed in PayPal and on everything in the Wallet for months. PayPal has it cached and keeps passing it to all vendors. They refuse to acknowledge the issue.