Bad Request error when accessing PayPal Mastercard
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I can't access payment history or make a payment to my PayPal Mastercard account (Syncrony) from my PayPal page. I get a "Bad Request" error everytime. This happens on both my home computers, but I can access it from my phone. Recently my Dillons store charged $50 to my PayPal MC to reload a store card, which did not happen. Would help if I could somehow print the list of charges to show them so they will process a refund to my PayPal card. I can't do that from what I can see of the activity on my phone.
- Labels:
-
PayPal Extras Mastercard
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hi @BTA01,
We're sorry you're getting this error when trying to access your PayPal Mastercard. You'll want to reach out to our customer service for assistance with this issue: @AskPayPal on Twitter, or Facebook Messenger: https://www.messenger.com/t/PayPalUSA, or contact PayPal Support at https://www.paypal.com/smarthelp/contact-us.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Go to your browser settings and delete any cookies for the domain syf.com, especially paypal.syf.com.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Put your browser in Incognito mode and it'll work just fine. (Deleting cookies worked for me as well, but the problem keeps happening so I just use incognito mode)

Haven't Found your Answer?
It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.
- PayPal Extras Mastercard access in Products and Services Archives
- PSD2 verification everytime I use the app in My Account Archives
- I can't access my Paypal Mastercard website.Just get a continuous circle. in Products and Services Archives
- Waited 180 days, still can’t access my money in My Money Archives
- Trouble accessing my Paypal Mastercard information in Products and Services Archives