retrieving password, but phone number doesn't exist anymore

[rainier1]

hi, i'm trying to login my paypal account but i forgot my password, there are two options to renew my password 1.) confirm thru phone number 2.) confirm thru email..... i'd used to confirm thru email and i received the code after that paypal says need to confirm also on phone number but my problem is that the number i used was not existing anymore, how am i recover my account.??? any suggestion you may help?

[Pettt69]

Hi. I felt the same, but this issue may be solved easyly. You can contact PayPay via an exist account. If you write them without account, you will not get answer. My girlfriend had this issue, and i wrote message from my account. Help desk answered within some hours. The best way to solve your problem is via "the logged out chat". Yeah it is difficult to find. I tell you how to reach them:

1. Go to https://www.paypal.com/sk/smarthelp/home
(it is for europeans, for americans only the american paypal can help)
2. At almost bottom click on Contact Us -Contact Customer Service
3. From 'common issues' (normally you are there now) select 'Password and account issues'
4. Click to 'login problems'
5. Scroll down and click on the 'message us' bubble.
and now the important part:
6. There is in the pop up window 'chat us while logged out'

Now you can chat with someone (due covid-19, try it before noon, they don't work fulltime now)
If you can tell them your account e-mail, full name, the old number added in account, and you can verify yourself they will ask the last 4 digit of your credit card in a "security box" (the numbers will not be visible), you win.

!!!One important thing: after you verify yourself, they can change your phone number in your account (with a code sent to your new number), but because of security reasons, you can log in first only using internet (IP) from the origin country where your account created and set. !.ONLY.! If you live abroad, and you can not travel home, and cannot ask your trustable parents/brother at home to log in instead of you (uhm, it is not official 😉 ), you CAN NOT SOLVE your issues.!!!

[kernowlass]

@rainier1 

Try:
1. Downloading the app to see if it will let you in to change / update it in the settings.
2. Log on via developer.paypal.com, go to paypal.com and change it in settings.
3. Use the forgotten password option several times.
4. Trying another browser that may let you in without phone verification (then change it when you have logged in).
5. Trying again another day when sometimes you can get in without doing the verification and then change the number.
6. Changing the password a few times sometimes works as it can bypass the phone verification.
7. Try clicking on P top of the forum page and see if you can log in via the forum.

If that does not work then you would need to contact customer services so that they can i.d. you another way and then add your new phone number to your account.

Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages...

1. Paypal phones are slowly re-opening and increasing in numbers (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.