no authorization

nyannie
New Community Member

I had a membership renewal to bjs on my pay pal and bank account without my consent. At this time my husband and I are out of work need that money back in my bank account immediately. At this time I want to discontinue my pay pal account. Please send me confirmation on this transaction.

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moneymatters168
PayPal Employee
PayPal Employee

@nyannie

 

If you notice a transaction that you didn’t authorise, let us know right away.

To report an unauthorised transaction:

Go to Resolution Centre.
Click Dispute a Transaction.
Select Unauthorised transaction and click Continue.
Follow the steps to report the transaction.
Remember, you’re protected against unauthorised transactions sent from your account.

 

Remember you have 180 days from the transaction date to file. Please gather all information and evidence you have to facilitate this process.

 

I hope this helps.

 

Advice is VOLUNTARILY given.
Please leave Kudos / Solution if I have helped you.

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Solved

moneymatters168
PayPal Employee
PayPal Employee

@nyannie

 

If you notice a transaction that you didn’t authorise, let us know right away.

To report an unauthorised transaction:

Go to Resolution Centre.
Click Dispute a Transaction.
Select Unauthorised transaction and click Continue.
Follow the steps to report the transaction.
Remember, you’re protected against unauthorised transactions sent from your account.

 

Remember you have 180 days from the transaction date to file. Please gather all information and evidence you have to facilitate this process.

 

I hope this helps.

 

Advice is VOLUNTARILY given.
Please leave Kudos / Solution if I have helped you.

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