log in help

[Anubhav11]

I am from the uk and I cant login because of the psd2 security regulation.

it requires to make phone call, but my old no. is deactivated and I am awaiting a new no. I am an expat

I am using the same ip and same device but still cant login , change password or even contact paypal

I can verify my email but there is no option for that.

[PayPal_Siobhan2]

Hi Anubhav11, 

Thank you for contacting the PayPal Community Forum, and welcome as a new member! 

I am sorry to hear you are unable to access your PayPal account. For security reasons, we are unable to assist with access issues over a Social Media forum. Full verification is required before access assistance can be given and this assistance can only be given over the phone. If you go to the 'Help & Contact' icon on the PayPal website. Then if you click the 'Contact Us' link at the bottom of the page. From here, if you click the 'Password and Account Access' option, then 'Login Problems'. On the next page, you will see a 'Call Us' option. You do not need to be logged in to use this feature, and it is available 7 days a week from 8am-6:30pm. 

- Siobhan