can't get access to my account

Sam_054
Contributor
Contributor

hi,

I used a different account when I was in my country Buh I'm now in a different country and I can't have access to my account and I can't change my password because they keep asking for my number Buh I'm in a different country now and I have no access to that number.. is there any other why I can change my password without using my phone number?

the account email is different to thiss

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kernowlass
Esteemed Advisor
Esteemed Advisor

@Sam_054 

 

Paypal is country specific so if you move countries you have to open another paypal account in the country you reside in and add an address / phone number / and bank accounts from within that country.

You are supposed to withdraw any funds / resolve issues / remove cards and bank accounts before you leave your old country. If you don't then you may have problems doing so once you have moved.

The only exception is U.S expats can add their bank accounts to other countries paypal accounts (paypal is a U.S company so they allow their citizens to do this).




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Kudos / Solution appreciated.
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