Unable to login as mobile number changed

[olliemurgs]

Hi all I hope you can help.  I changed my mobile number recently.  When attempting to login to Paypal I receive the PSD2 Strong Customer Authentication prompt to call the mobile stored against my account which I no longer have.  I keep going around in circles unable to login and change to recorded mobile number.  I have also been unable to contact Paypal as it requires me to login!

Can anyone help please?

Olliemurgs

[kernowlass · Accepted solution]

@olliemurgs 

Try downloading the app and changing the phone number via settings OR using the forgotten password option.
If that does not work then you would need to contact customer services so that they can i.d. you another way and then add your new phone number to your account.

Paypal phones are mostly non operational since covid but sometimes you get lucky. (use the guest option if you can't log in).
If there is one available it will show when you click help / contact bottom left of Paypal pages for options available in your country.
Live chat is randomly available.
You can send them a message.
Or
have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPalUK and @AskPayPal for Twitter.

[005arif]

Not solved yet

[kernowlass]

@005arif 

Well that information has ''solved'' it for many folks one way or another.

[mammyox61]

Got in touch with via facebook page and when I explained my problem I was told to ring customer service. This is getting beyond a joke!

[kernowlass]

@mammyox61 

Ring them, they have pretty good UK customer services.