Two factor authentication (TFA) issue - PLEASE HELP!!!

[MParris86]

Its now going on 5 months and I have not been able to get this solved. Have tried the chat, have tried twitter message, have tried changing password etc. This is for my other account <removed>. This account somehow has Two-Factor Authentication activated. I login and it asks to text a code to a phone number I am not familiar with ending in <removed>. This is not my cell phone. I've tried and tried to get PP to change it to my current phone number to no avail. 

I haven't been able to speak to a live voice whatsoever. All the chats and twitter convos have gone nowhere. I have all the information for this account: email, password, account balance, etc. But I CANNOT ACCESS IT UNLESS TFA IS TURNED OFF OR THEY CHANGE THE PHONE NUMBER ON FILE TO MY CELL  SO I CAN ENTER THE CODE!!!

So Unbelievably frustrating. I don't know where to turn. HELP!

[pallas_athena]

I got this problem solved today after chatting over message with customer service.

***ASK THEM TO CALL YOU. This was resolved by having the agent call me over the phone.  If the agent refuses to call, exit the chat, open a new one, and keep asking an agent until you get help.

When I spoke to the useless agents over chat over the weekend, they were from India. They lied to me up and down giving me the runaround, playing dumb, and a bunch of them just abandoned me (wouldn't answer me.)

I spoke to a few agents in the Philippines on Tues Oct 13th at around 5 PM Eastern Time (5 AM Oct 14th time in the Philippines).  That's when I got someone to call me over the phone. After verifying my information, he went into my account and deactivated by two step verification and I got access back.

Be persistent. It's annoying. If they refuse to call you, exit the chat, give them all "0s" in the survey, and keep trying again.

[MParris86]

Thank you! I will try this.

[pallas_athena]

Try messaging them now. see if you can get "Eddie <removed>" (I think that was his name).