Sorry we couldn’t not confirm it’s you

[Jazz605]

When i try to login it pop out this message and that two hotline , I unable to call is that any error ? I have 2 account one of then was been disabled hence i create a new one for this

[Larry_XII]

They are having issues due to COVID. I don't think they are able to answer the phone but they can respond via chat.

We currently have limited customer service staffing due to Coronavirus (COVID-19) safety precautions. We encourage you to find quick answers to your questions by searching the community forum, visiting our Help Center, or messaging us (message response times will be delayed). Thank you for your patience.

[Jazz605 · Accepted solution]

Actually is fine after a day. It seem resolved by themself.