Please Create a new password

MO-HA
New Community Member
I have received an email with Create new password subject from intl.paypal.com mentioning that they have detected suspicious activity on my account and they disabled my password and they attach a link in the mail, the first thing I had made changed the password through the PayPal app, not from the link. But what I need to know first is my old password breached, is any of my financial information comprised?!
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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@MO-HA 

 

If its a spoof then NEVER USE ANY LINK.

Firstly if the email/text addressed you as ''Dear Member'' / ''Customer'' / ''Client'' OR your ''email address'' then that confirms its a spoof as paypal would address you by your full name eg Dear John Smith.

Secondly if there was a link OR attachment in that email/text to ''cancel'' any transaction or ''confirm'' any details then again it would be a spoof.

If there was a problem with your account Paypal would not ask you to click on an unsafe link in an email or by downloading an attachment, they would direct you to log in normally and go to the resolution or the message centre for more information.

More info here >>
https://www.paypal.com/us/selfhelp/article/how-to-spot-fake-emails-faq2340/2
https://www.paypal.com/us/webapps/mpp/security/suspicious-activity


Advice is voluntary.
Kudos / Solution appreciated.
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