Paypal says I can no longer use Paypal

CaelanD
New Community Member
You can't use PayPal anymore

At PayPal, we value a safe community for our customers to do business. We noticed activity in your account that’s inconsistent with our User Agreement and we no longer offer you PayPal services.

 

Any bank or credit card information linked to your PayPal account cannot be removed nor can it be used to create a new account. You can still log in and see your account information but you can’t send or receive money. Any money in your balance will be held for 180 days, after which we’ll send you an email with instructions about transferring your money.

 

I saw this message when I logged in to PayPal today. I tried to set up my account when I was 17 but now that I am 18 it says that I can not access it. Is there a way to delete this account and start a new one now that I am of age? Also I want to use paypal so that I can pay for stuff online, nothing illegal, just a normal thing to do. 

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1 REPLY 1

jjapaguri
PayPal Employee
PayPal Employee

Hi @CaelanD 

 

If you create an account before you turn 18, the account has to be permanently limited and cannot be closed as your acceptance of our User Agreement is not valid because it was accepted by a minor.

You are more than welcome to use PayPal, you just need to create a new PayPal account using a different email address. 

 

I hope this helps!

jjapaguri

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