As of the last couple of times I have tried to login I've been told to enter my security code, which has been texted to me, for it to never arrive. I'm in the UK, and it's always worked before. Any ideas?
If I try the website or the app, it's the same.
Resend makes no difference.
I can login with my personal details instead but I've always used security code no problem until now
this is the conversation between me and all idiot staff of paypal that don't even know about their own product and service, even after i said bad words they 're still stupid and idiot.
Hi! I'm your PayPal Assistant. Just ask me a question and I'll try to find an answer.
If I can't then I'll transfer you to a customer support agent.
9:06 AM
- PayPal Assistant
my wife paypal account can not receive security code from paypal can you help
9:07 AM
I've found some useful articles in our Help Center. Check them out.
Did this help fix the issue or answer question you had?
I can transfer this conversation to an agent.Our reply may take a few hours.
Once I transfer this conversation, you may close the window and return to it when you can. When we respond, we’ll notify you with a link to theMessage Centerwhere you can reply.
Would you like to chat with an agent instead?
9:07 AM
- PayPal Assistant
Yes
9:08 AM
Send us a detailed message below. If you know the transaction ID, date, and amount then please include those. An agent will get back to you during business hours, typically within a few hours.
9:08 AM
- PayPal Assistant
My wife has a paypal account and her email address is OFF the record , and she can not login because never received any sms of security code to her mobile number +62 OFF the record can you help us ?
9:09 AM
SA
Hello Raden,Welcome to PayPal. I hope you are fine. My name is Susmita and I will be assisting you today.
I can understand you must be facing issues while linking your card. Unfortunately I am unable to provide the exact details for your other account without validation due to security concerns. I would request you to kindly suggest you wife to contact us through guest messaging option.
5. At bottom of the article, click on "Message us"
6. From the pop-up displayed choose "Chat with us while logged out".
5:52 PM
- Susmita
how can my wife do your suggestion while she even can not login to do message you?? we already try many times,
and I dont understand your suggestion about linking to the card, this is not the car or linking the card issue. this is about we didn't received sms while we login using security code , do ou understand the situtation or not?
just focus about: when my wife login to her paypal account using her email address then paypal will send sms for securit code to her phone number, but the sms or security never eve come to her mobile. again do you understand this???
if you still dont understand, just give your paypal telephone number or customer service the i can speak directly by phone . unless other customer service don't have or cannot be contat by phone as usual.
7:17 AM
JL
Our phone services for incoming calls are currently down so I cannot give you any phone number where you can contact us however if you can chat with us without your wife logging in to her PayPal account so we can assist her further.
Here's how to send a message in PayPal without logging in to your account:
1. Go to our website,
2. Click "CONTACT" at the bottom of page
3. Click " Password and account access"
4. Click "Message Us" at the bottom of the page
5. Click "Chat with us about your password issue"
Thank you for being a valuable PayPal customer. You may click the "X" on the top-right corner and click on "end conversation" to end the chat. I hope you have a wonderful rest of your day!
9:25 AM
- John <Removed>
you still don't get it do you? my wife can not message you , BECAUSE SHE CAN NOT LOGIN. BECAUSE SHE CAN NOT RECEVED SECURITY CODE TO HER MOBILE. IF SHE CAN NOT LOGIN HOW SHE CAN SEND YOU A MESSAGE. IF THESE EXPLAINATION YOU GUYS STILL DON'T GET IT. I WILL INFORME TO ALL PEOPLE , DO NOT CREATE SECURITY CODE TO ANY MOBILE OR HANDPHONE NUMBER SINCE ALL CUSTOMER SERVICE OR ALL STAFF OF PAYPAL DON'T UNDERSTAND AT ALL ABOUT THEIR OWN PRODUCT AND SERVICE. THANK YOU FOR NOT GIVE ANY SOLUTION.
AGAIN THIS IS NOT ABOUT PASSWORD ISSUE, THIS IS ABOUT YOUR SIDE CAN NOT SEND ANY SMS OF SCURITY CODE.
1. Go to our website2. Click "CONTACT" at the bottom of page 3. Click " Password and account access" 4. Click "Message Us" at the bottom of the page NOOOO MESSAGE US , CHECK AGAIN YOUR TUTORIAL 5. Click "Chat with us about your password issue"
6:26 PM
JN
There is an option for your wife to contact us without logging in and open a chat as a guest user. The steps provided must be done on the website and does not require to login. We are not able to pull up her account from this chat and you need to open a chat as a guest user.
I just tried to go to PayPal Indonesia website and have clicked Contact at the bottom of the page and scroll down. I can see Message us as one of the option. Please use a guest chat servicing to help with your wife's account. Thank you.
11:31 AM
- John
again another idiot try to be smart, even though i already said many times . even an dumbbes person will know there is a contact in the website, but AGAIN IDIOT, IF I CLICK THE CONTACT, THEY WILL GO STRIKE TO OPEN THE LINK TO LOGON TO PAYPAL. IF AN IDIOT GO TO COMMUNITY IN FACT I ALREADY GO TO COMMUNITY AND FORWARD ALL THIS CONVERSATION AND TELL ALL PEOPLE WHATTA A DUMB AND IDIOT STAFF OF PAYPAL THAT DON'T EVEN KNOW ABOUT PAYPAL PRODUCT AND SERVICES. AGAIN IDIOT, IF WE GO TO RESOLUTION AGAIN WE GO AGAIN TO LOGIN PAGE . SO HOW\S YOUR IDIOT BRAIN CAN FIGURE OUT THIS MATTER, AND AGAIN AND AGAIN TALKING IN THE SAME THING EVERY DAY.
