No Mobile phone and no access

Stuart_H
Contributor
Contributor

I don't have a mobile phone. I was told I could enter a landline in my chosen number to allow authentication, but nothing happens. It says it is calling me but my phone doesn't ring. It then asks me if I want it to try again and I click yes but my phone still doesn't ring. It has the right number, but their system obviously isn't working. So what do I do? I can't add or amend a number unless I'm logged in, but I cannot log in unless I receive their code. It's a vicious circle and very poorly thought out.

Login to Me Too
2 REPLIES 2

takis33
Contributor
Contributor

Hi, same problem here!

 

Anyone knows: if I never use paypal again, will I be charged with fees with the result of having negative balance?
Meaning owing money all of a sudden??

 

I appreciate any answer.

Thank you very much.

Login to Me Too

kernowlass
Esteemed Advisor
Esteemed Advisor

@Stuart_H 

 

Scroll down to the moderators comment in this thread.

https://www.paypal-community.com/t5/My-Account/Don-t-have-a-mobile-phone/m-p/2032677#M65272


Advice is voluntary.
Kudos / Solution appreciated.
Login to Me Too

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.