Hi @Catgirl49,
I'm sorry to hear that you're unable to upload a document. Please make sure that it meets the size requirement listed on the upload page, that it's one of the supported file types, and that the filename doesn't have a string of numbers in it. If the issues with uploading persist after ensuring those things, please contact customer service for further troubleshooting.
To contact customer service, please click Contact at the bottom of the PayPal website for available options, or reach out by Facebook or Twitter.
I hope this helps!
Olivia
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