My login generator is broken
SquirrelQueen
New Community Member
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Posted on
Apr-17-2021
01:59 PM
My login generator device is broken and no longer works. I'd like to get a new one, but can't find a way to do so. I can still login with my password and phone number, but prefer to have the additional security of the device. Could someone point me toward getting a new device from PayPal? Thank you. Thank you.
Labels:
- Labels:
-
Login and Password
1 REPLY 1
PayPal_Olivia
Moderator
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Apr-23-2021
12:07 PM
Hi @SquirrelQueen,
Thank you for your post. It sounds like you have been using an old product that was discontinued. The Security Key is no longer a supported product and has been replaced with the instructions here to enable 2-step verification in other ways.
I hope this helps!
Olivia
If this post or any other was helpful, please enrich the Community by giving kudos to its author, accepting it as a solution, and/or coming back to assist others. Members make this Community great!
Haven't Found your Answer?
It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.
Related Content
- Code generator in Products and Services Archives
- Why can’t I email costumer support in My Account Archives
- Have $200+ credit do to merchant refund, cannot login because I have no mobile phone in My Account Archives
- PayPal (Personal) Photo Captcha Always Fails for 3rd Party Account Access in My Account Archives