Mobile app

[Hanwhite]

I keep getting this when I log into my mobile app. Sorry we couldn't confirm it is you.

[PayPal_Donna]

Hello,

@Hanwhite,

Welcome to the PayPal community and thank you for your post.

In this situation, the best thing to do would be to contact our Customer Care department. You can do this by going to the ‘Contact Us’ link at the bottom of every PayPal page. You will then see what contact options are available to you. 

-Donna