Locked out of Account because phone number is wrong

[Zebzee]

Just tried to buy something & when I tried to log into my account it said I had to verify it, only options were a text message or a phone call TO MY OLD NUMBER! Must have updated my number everywhere else! You can’t contact PayPal unless you’re logged in....but I can’t log in ☹️ Help greatly appreciated

[Zebzee]

Ps. Please don’t suggest calling them. My phone won’t allow it, chargeable numbers are barred since SKY had me for £21 for one phone call!

[kernowlass]

@Zebzee 

Try downloading the app and changing the phone number via settings / using the forgotten password option / trying again another day when sometimes you can get in without doing the verification and then you can go and change the number.

If that does not work then you would need to contact customer services so that they can i.d. you another way and then add your new phone number to your account.

Paypal phones are mostly non operational since covid but sometimes you get lucky. (use the guest option if you can't log in).
If there is one available it will show when you click help / contact bottom left of Paypal pages for options available in your country.
Live chat is randomly available.
You can send them a message.
Or
have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPalUK and @AskPayPal for Twitter.