Is there a way to close my account without waiting to speak to customer service?

WayneInSpain
New Community Member

I have moved from Spain to Uk  and need to change my address which is not possible unless I delete my original account, It will not let me delete my account but I do get a message saying speak with customer service in the morning as I have 1 thing they need to look into. I'm kind of hoping to get my new account open in the next hour as I need to buy something online . I have removed all bank and card info, contacts etc but still it wont let me delete my account

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kernowlass
Esteemed Advisor
Esteemed Advisor

@WayneInSpain 

 

Paypal is country specific so if you move countries you have to open another paypal account in the country you reside in and add an address / phone number / bank accounts / cards from within that country.

You should really withdraw any funds / resolve issues / remove cards and bank accounts / cancel any subscriptions and close the old Paypal account before you move countries. If you don't then you may have problems doing so once you have moved and may need to contact customer services for help to resolve things.

Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages.

1. Paypal phones when available (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.




Advice is voluntary.
Kudos / Solution appreciated.
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