Invalid phone number on an inaccessible account

[Lollofunny]

I literally made this account to get help with my main one as I can’t access it and the phone number on it no longer exists. is there a way to change it?

[Phomar]

You can't log in? We can help! - Please log in. Is this a joke? I had to change password as it didnt let me log in, after I change pasword it needs to text me or call me on a phone number I never added. Try other options. - Change pasword... No security questions, no other options except wrong number phone verification. I tried Facebook but its just premade answers, redirecting back to loops. Ask comunity - You must be loged in! Is this a joke? You are a Paypal! I feel so dissapointed.

[kernowlass]

@Lollofunny 

Try:

1. Downloading the app to see if it will let you in to change / update it in the settings.

2. Use the forgotten password option several times.

3. Trying another browser that may let you in without phone verification (then change it when you have logged in).

4. Trying again another day when sometimes you can get in without doing the verification and then change the number.

5. Changing the password a few times sometimes works as it can bypass the phone verification.

If that does not work then you would need to contact customer services so that they can i.d. you another way and then add your new phone number to your account.

Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages...

1. Paypal phones are slowly re-opening and increasing in numbers (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.

[Phomar]

You spam all the same answers. Not a real solution. 

[Phomar]

1. I reinstalled app more then once, also left a review.
2. I did it 10 times. Now it redirects me to mobile confirmation immediately.
3. Chrome, Mozzila, Edge + Incognito + another clean windows pc. No go.
4. 2 weeks went by, I tryed 4 times.
5. You do know this step is mentioned in solution number 2?

Contact options for Paypal:

1.   Phone call to paypal:  “You may not contact agent, just send us a message! -  Click help at the bottom  of any page.  - You must log in to continue.
2. Live chat - Message Us - Please log in to send us a message -  Having trouble logging in?
3. Message Us - Please log in to send us a message - Having trouble logging in?
4. Yes I Consider and tried, It is AUTOMATED reply answers looping around. GO TEST IT.

Kudos.

[kernowlass]

@Phomar 

Well that information has helped loads of folks log in who have posted back kudos and thanks.

However all I can do is give you all the options that I think 'may' help, if they don't work then only customer services can help you.

But hey as this is a 'user to user' advice forum and you don't like my advice then feel free to provide your own advice to others if you think you can do better, I will watch and see.

In the meantime, your welcome, so glad I gave up my time to 'try' and help you.

Sadly if you didn't bother to add or update a phone on your legal financial account where paypal have put messages for months telling you to do so ready for this new policy then that is your fault really isn't it.  

[Phomar]

Kudos. Helping is good. I'm a bit not my own as I'm off track. You know.