I cannot use my account due to the old phone number added in settings

[hokuniewski]

Hi Community,

I have very common problem but cannot find the easy or any way to resolve it.

I have very old mobile number put in the settings and due to that I cannot log in to the account and use my founds.

I tried to change password and authenticate using security questions and it works but after login it logout me and then the circus starts again. 

I tired to contact the callcenter but even when I am trying to contact then need to be log in and authenticate by old phone number.

PLEASE HELP ME

In advance - thank you 

[kernowlass]

@hokuniewski 

Try:

1. Downloading the app to see if it will let you in to change / update it in the settings.

2. Use the forgotten password option several times.

3. Trying another browser that may let you in without phone verification (then change it when you have logged in).

4. Trying again another day when sometimes you can get in without doing the verification and then change the number.

5. Changing the password a few times sometimes works as it can bypass the phone verification.

If that does not work then you would need to contact customer services so that they can i.d. you another way and then add your new phone number to your account.

Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages...

1. Paypal phones are slowly re-opening and increasing in numbers (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.