I can not log into my account, because PayPal asks for a verification code sent to the phone number indicated in my account. But I no longer have this phone number and I do not know what to do.
You would need to contact customer services so that they can i.d. you another way and then add your new phone number to your account.
Paypal phones are mostly non operational since covid but sometimes you get lucky. (use the guest option if you can't log in). If there is one available it will show when you click help / contact bottom left of Paypal pages for options available in your country. Live chat is randomly available. You can send them a message. Or have you considered contacting Customer Service via Facebook or Twitter? You can send them a personal message from their facebook or twitter pages. It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.
Advice is voluntary. Kudos / Solution appreciated.
I had the exact same problem and this is why i saw your inquiry . I think I found a way to get past the verification page . Firstly I tried logging into my account then I clicked on contact us at the bottom of the verification page . After that I scrolled down on the page i was taken to and clicked resolution centre. Finally I noticed that at the top of the page was the usual layout (summary activity wallet etc.), then I proceeded to go to summary and I was able to change my phone information. I dont know if this helps but try it out and let me know.
Hi, I tried to do exactly as you described... (After that I scrolled down on the page i was taken to and clicked resolution centre. ) After which I go back to the verification page where should I enter the password again and I am asked click to "Next" to receive an SMS.
Sorry mate but I guess it's been too long and I couldn't make it work for me either. I ve been trying to cheat the system once more, for a good 20 mins, but no luck. I don't know if this will work but, if you 've set up a second email for verification purposes use it so that PayPal can send an email to it. Maybe that way you can regain the access to your account. I hope you manage to get into your account asap. Good luck 🙂
