How can I disable "Your monthly account update" emails?

anowlcalledjosh
New Community Member

It seems that I get an email from PayPal every month that consists entirely of this text:

 

Your monthly transactions are ready to view. Simply head over to www.paypal.co.uk and log in to check out your recent activity.

If you have something to say, email me; if you don't, then don't. Since these emails are useless, how can I disable them?

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4 REPLIES 4

makesense
Contributor
Contributor

Oh my, I had no idea I can sign in to PayPal and check my transactions, and I've used PayPal nearly 10 years! Thank you!

Sarcasm aside, seriously PayPal, stop this spam. I've already unsubscribed from everything and you still spam me. Not nice.

I'd mark your correspondence as spam and be done with it, but sometimes you send emails I care about...

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PayPal_Callie
Moderator
Moderator

Hi @makesense

 

Thank you for reaching out and I can understand wanting to get this take care of. Please know that there are still certain notifications that PayPal is required to inform our customers about. If you need additional assistance with this, I would recommend reaching out to our Customer Service support through either Facebook or Twitter. If you don't have a Facebook or Twitter account, you can always go to the bottom of any PayPal page and click "Help" or "Contact." 

 

Thanks!

Callie

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viszinisa
New Community Member

Please know that there are still certain notifications that PayPal is required to inform our customers about.

 

So what is this requirement? Please provide specifics.
In older post I found mentions of law.

 

Please provide the specific law and originating country that compels Paypal to spam users.

 

I am from EU so PayPal must be compliant with GDPR. Thus I have rights to unsubscribe from any spam you want to send me.

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elkir
New Community Member

It is annoying and the customer service only replied to this with a copy-paste response. If you want to remove this and you're using a half-decent e-mail client, you can automatically delete it for example by exactly matching the Subject line.

E. g. in GMail:
Put "subject:(View your recent transactions now.)" into the search bar, click on "Create a Filter" and either archive it, delete it, or whatever you want to do with these emails.

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