How I Change my name from Masab <removed> (nick Name) to Mosaab <removed> (Legal Name)

[MosaabJamalAhme]

I am facing a problem of name change in my paypal account. I made an account with a nick name Masab <removed>, however, my real name is Mosaab <removed>. Recently, My account has been limited to receive or send transactions. I verified all the details like bank account, personal and contact details. But the paypal team says your name on paypal does not match with the documents you provided to verify your account. I change my name in the Update section. However, When I choose the option (nickname or wrong signup) it takes me back to my profile page.. ANY HELP WILL BE APPRECIATED 

[kernowlass]

@MosaabJamalAhme

You can only change a name on a paypal account for a 'minor' typo or legal reasons ie marriage etc.

If you used a nickname and have no legal documents with that name on it then that paypal account is useless to you as you would never be able to verify it.

[Sagarjuneja]

Hello, Please suggest if I close my account and open a new paypal account since nick name have been assigned to open an account, I tried giving my real name etc, Paypal doesn’t accept, they don’t have any verification method to get the nane changed? Regards

[PayPal_Donna]

Hello Sagarjuneja,

Welcome to the PayPal community and thank you for your post.

As your question is very account specific, I would advise you to contact our customer care department who can help you further. You can do this by clicking on the Help and Contact link at the bottom of every PayPal page to check what your contact options are. You can also contact us via our Facebook Page or Twitter @askPayPal.

-Donna