Help - can't change phone number on account and therefore locked out

[Annaw4]

Has anyone got any ideas about how to resolve this issue? The phone no on my account is no longer valid. I can't log in to change it as I can't get past the 2 step verification. I tried to ring PayPal but they cut me off saying they can't help with this at this time. I'm locked out of my account. What can I do? Thanks

[Tin-Man]

You got any other devices you check your paypal account regularly on? Desktop computer? Laptop? 2nd phone? Or possibly a 3rd party app like Google Pay might help as a last resort if it comes down to proving you're the account holder you can charge a few things and keep those receipts to show knowledge details. But one thing for sure, you gotta be patient and smart with customer support. You can chew them out and give them a piece of your mind but only AFTER your problems are fixed. Lol.

[kernowlass]

@Annaw4 

Try:

1. Downloading the app to see if it will let you in to change / update it in the settings.

2. Use the forgotten password option several times.

3. Trying another browser that may let you in without phone verification (then change it when you have logged in).

4. Trying again another day when sometimes you can get in without doing the verification and then change the number.

5. Changing the password a few times sometimes works as it can bypass the phone verification.

6. Try clicking on P top of the forum page and see if you can log in via the forum.

If that does not work then you would need to contact customer services so that they can i.d. you another way and then add your new phone number to your account.

Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages...

1. Paypal phones are slowly re-opening and increasing in numbers (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.