Having trouble resetting my password

JarrodDB
New Community Member

I've been trying to reset my password for a while. Everything I try, I try to reset it using my email. After receiving the security code, I'm only given the option to receive a text. I now have a new phone, so I don't have access to that phone number anymore. Is there any way I can get my password reset or at least have my account deleted so I can remake it?

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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@JarrodDB

 

Your best bet is to................

 

Click on the words "Help / Contact" at the bottom of paypals pages and use the phone option in the blue band at the top OR very bottom of page dependent on what country you are in. Scroll down past the list of help questions and click on 'Call us' bottom of that page. Log in and get the code.

OR

have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.


Advice is voluntary.
Kudos / Solution appreciated.
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