Friend wants to close account, cant remember info
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I have a friend that made a PayPal account awhile back because we were discussing a possible laptop purchase I could help them with. It fell through and they never touched the account they made so they are wondering if they can close it. However it's been such a length of time that they can't remember the password for the account and the phone it was registered under is no longer a valid phone number. It doesn't give them an option to use an email to reset their password either.
Is there anything they can do to get their account info back to close it down?
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Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages...
1. Paypal phones are slowly re-opening and increasing in numbers (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.
Advice is voluntary.
Kudos / Solution appreciated.
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