Changed primary email but the money keeps going to the old email which was deleted

KFsales
Contributor
Contributor

Can anyone help me understand and correct this going forward...

all payment have gone to an email account that was deleted 3 days ago but the primary email is correct with eBay as the linked account but doesn't go to the new email address and the money show pending to the person buying the item and nothing in my PayPal account???

so frustrating for my and the people buying.

I can't send as payment hasn't cleared...

hope someone can help me get this sorted. Thanks

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sharpiemarker
Esteemed Advisor
Esteemed Advisor

@KFsales 

 

Make sure the PayPal email address is correct in the eBay listing form, old listings that you relist, or any templates you use to make listings. It probably stays the same unless you go in and manually update it. You'll have to establish the email address again if necessary and add the email address back to PayPal account to claim those funds.


Kudos & Solved are greatly appreciated. 🙂

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Solved

sharpiemarker
Esteemed Advisor
Esteemed Advisor

@KFsales 

 

Make sure the PayPal email address is correct in the eBay listing form, old listings that you relist, or any templates you use to make listings. It probably stays the same unless you go in and manually update it. You'll have to establish the email address again if necessary and add the email address back to PayPal account to claim those funds.


Kudos & Solved are greatly appreciated. 🙂
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