Cannot link a bank account and contact you via phone or email

[Dandan1234]

I'm having a real hard time with your site.

Been using it for years , but recently I'm having issues.

I have 1500$ I want to withdraw to my credit card , but when I do , it tells me this error : 
"Sorry, we are not able to process your request. Please try again later."

I tried to withdraw a week later , same message.

Then I tried to link my bank account , but of course , got another error :

"We're sorry. We're not able to process your request right now. Please try again later"

Which I did , and no luck again.

Then I tried to call you by phone , but thanks to the COVID-19 , your customer service is out of work via phone.

Ok I said lets email you , but again , can't find a way to even email you , you just giving out Q & A , without the possibility to actually email you.

That's really annoying , and I'm having anguish feelings about your company.

I have this money I need it as soon as possible , and I just cannot reach you out or to fix this somehow.

Please let me know how to work this out because Im gonna lose my mind soon.

Thanks , and have a great day.

[Ces2216]

Hi @Dandan1234 

First of all, we hope you're doing well.
I have read your concern and I totally understand it. Try to use a PC or a laptop then clean the cache and cookies. 

You can check the link that is attached to this message.

"This Help Center Article"

I hope this could help you out.
Thank you for reaching us.
Stay Safe