Cannot get passed outdated security questions

Majik01
Contributor
Contributor

Whenever I try to log in it wants to text me a security code, There are 2 numbers available, one is an old mobile I no longer have access to. There other is a number I do not recognise.  I cannot even contact Paypal by email or chat as that requires me to login.

 

There is only an option if I forgot my password (Which I have not)

 

This is very frustrating.

 

Please help.

 

A. Childs

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1 REPLY 1

sharpiemarker
Esteemed Advisor
Esteemed Advisor

@Majik01 

 

Click HELP on top menu, scroll down to click CONTACT US, and then scroll down to click CALL US and select the PAYPAL GUEST option since you are locked out of that account. Do not be logged on to any account when accessing the guest option as paypal won’t discuss an account from another account.


Kudos & Solved are greatly appreciated. 🙂
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