Can't verify my email

KeGaMo
Contributor
Contributor

I want to change my current email, but whenever I try to verify it from the email confirmation link button, I get this error:

 

"Something seems to have gone wrong

Sorry, we're having trouble confirming your email address right now. Please try clicking on the link we sent you again."

 

Any Ideas?

Thanks

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3 REPLIES 3

erpalmerny
Contributor
Contributor

And. . . when I called support (level 1), they told me to wait 24 hours and try again.  Three times in three days.   It still didn't work. 

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PayPal_Cristina
Moderator
Moderator

Hi KeGaMo,

 

Thank you for your post and welcome to our Community Help Forum!

 

I am sorry about your issue. Please contact us by clicking 'Help & Contact' at the bottom of the PayPal homepage so that we can look into this further. You may reach out to us on Facebook or Twitter.

 

I hope this helps.

 

Cristina

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erpalmerny
Contributor
Contributor

Fixed by following the steps provided by a helpful woman on the phone helpdesk.  

 

The source of the problem:

In 2014 (over four years ago), I sent a test payment of $60 to the unvalidated, secondary email address, but never accepted it.   The helpdesk could not delete the old request, and neither could I, because it was over a year ago. 

 

The solution: 

1) Delete the unconfirmed email address from your master PayPal account.  

    (The unconfirmed email address is a secondary email address, not the primary.)

2) Create a TOTALLY NEW PayPal account using the unconfirmed email address

3) Confirm that email address, which is now associated with the new account.   

4) Close the new account.  At that point, PayPal will cancel any pending transactions on that email address (originally, the unconfirmed one).  

5) Go back to the first account, add the email address to it as a secondary email address

6) Confirm that secondary email address

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