Can't confirm a new email address

rephil3
Contributor
Contributor

I added a new email. I clicked to confirm it. I got the email with the link to confirm. I clicked that link which then asked me to log into PayPal once again. But I get error message"We're sorry. We're having some trouble completing your request. Please try again".  I have tried to do it four times over several days. Any thoughts?

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2 REPLIES 2

sharpiemarker
Esteemed Advisor
Esteemed Advisor

@rephil3 

 

Do you see any notifications in your PayPal account telling you that you still need to confirm your email address? If not, perhaps it is confirmed but just show error message as a glitch as you keep confirming and the system thinks it is already confirmed.


Kudos & Solved are greatly appreciated. 🙂
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rephil3
Contributor
Contributor

Thanks for your answer,

no it says not confirmed

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