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[AlexPaul]

Alright Peeps

I am having a few slight issues trying to login into PayPal..  When I type in my username and password it takes me to As part of the PSD2 Strong Customer Authentication regulation, we need additional information to confirm it's really you when you log in. And asks me to receive a text or a call to a number..  However I have lost this number and need to give a brand new number but I can not bypass that screen

[kernowlass · Accepted solution]

@AlexPaul 

You would need to contact customer services so that they can i.d. you another way and then add your new phone number to your account.

Paypal phones are mostly non operational since covid but sometimes you get lucky. (use the guest option if you can't log in).
If there is one available it will show when you click help / contact bottom left of Paypal pages for options available in your country.
Live chat is randomly available.
You can send them a message.
Or have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPalUK and @AskPayPal for Twitter.