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tina_s
tina_s Member
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You have requested an outdated version of PayPal...

I have been searching and searching for a way to fix this, with no luck. Hopefully one of you can help.

 

I have a website, hosted by Blogger. On my website, I have a store. I have "Add to Cart" buttons for each of my products. As of a few days ago, when a customer tries to order, The get sent to paypal, with this message "

You have requested an outdated version of PayPal. This error often results from the use of bookmarks.".  I have cleared my history, cookies and so forth, with no resolve. Please help me! Thanks!

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PayPal_Frank
PayPal_Frank Administrator
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Re: You have requested an outdated version of PayPal...

Hi tina_s,

 

We'll need to take a look at your website code to troubleshoot.  That error message is usually caused by an old bookmark or any link that references an older version of our website.

 

We normally recommend clearing cookies and cache but since you've already done that we know it has to be something else.

 

Is this happening with all of your "Add to Cart" buttons or only some or one of them?  If it's only happening with one button, I would try removing that button and repasting the code from PayPal.

 

- Frank

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tina_s
tina_s Member
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Re: You have requested an outdated version of PayPal...

http://www.thehappylilhomemaker.com/p/welcome-to-thlh-store.html

 

 

Thanks Frank!

 

It is happening with all of my buttons, and all of my customers are getting the same message. I have lost a lot of sales over this, and I'd just like to get it resolved as soon as possible. I even scrapped all of the old codes, and inserted new ones from Paypal button generator.

 

Thanks!

 

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PayPal_Frank
PayPal_Frank Administrator
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Re: You have requested an outdated version of PayPal...

Hi tina_s,

 

It looks like whatever you're using to edit your website is making changes to the PayPal button code. I've pasted a section of code from your website below. This is a block of code for one of the buttons:

 

<form action="https://www.paypal.com/cgi-bin/webscr" method="post" target="paypal"><input name="cmd" type="hidden" /><br />
<input name="hosted_button_id" type="hidden" /><br />

<table><tbody>
<tr><td><input name="on0" type="hidden" />Colors</td></tr>
<tr><td><select name="os0"> <option value="Red">Red</option> <option value="Black">Black</option> <option value="Blue">Blue</option> <option value="Green">Green</option> <option value="Pink">Pink</option> <option value="Purple">Purple</option> <option value="Orange">Orange</option> <option value="Yellow">Yellow</option> <option value="White">White</option> <option value="Floral">Floral</option></select> </td></tr>

<tr><td><input name="on1" type="hidden" />Name for cover?</td></tr>
<tr><td><input maxlength="200" name="os1" /></td></tr>
</tbody></table><input alt="PayPal - The safer, easier way to pay online!" border="0" name="submit" src="https://www.paypalobjects.com/en_US/i/btn/btn_cart_LG.gif" type="image" /><br />
<img alt="" border="0" height="1px" src="https://www.paypalobjects.com/en_US/i/scr/pixel.gif" width="1px" /></form>

 

There are a few reasons why the button doesn't work.  The main issue is that there is information missing from the button code.  Specifically:

<input name="cmd" type="hidden" />

 Should look like this:

 

<input type="hidden" name="cmd" value="_s-xclick"/>

 

The "value" variable from this line of code is also missing:

<input name="hosted_button_id" type="hidden" />

 

So you may need to contact your developer to make sure that the button code is not going to be changed by your website editing software. Or perhaps change some setting in your website editor to prevent it from modifying your code.  If you need to find a developer that can assist you with this, please checkout our developer directory here: https://www.paypal-portal.com/developer/directory/

 

I hope this helps! :smileyhappy:

 

- Frank

 

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