Pay Pal customer receipt issue

b1verizon
New Community Member

When I initially set up my PayPal business account I entered an incorrect email address (typed in @gmain vs @gmail).  I discovered this mistake and corrected it.  Now my primary email address is correct and I've deleted the incorrect one from my account.  The issue now is when PayPal sends my customers a payment receipt it contains the @gmain address and not my correct address even though I've deleted the @gmain address from my account.

 

Does anyone know what I can do to fix this?

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1 REPLY 1

Misty11
Advisor
Advisor

Hello b1verizon, 

 

Welcome to the Forums. 

 

The email address your customers are seeing would be your customer service email address which can be changed. Log into your PayPal account, click on the profile link, click My Business Info, click update next to Business Information and scroll to the bottom of the page and click edit to change any information on the page (the customer service email is towards the top of the page). I hope this helps.

 

Smiley HappyMisty

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