Invoice wants me to confirm email then saves as draft?

corbinb2
Member
Member

This has happened to me with two customers now. The first time I was able to create a new invoice and send and it went through the second time.

 

The second invoice I have tried creating a new invoice AND editing the saved draft and it still will not send and is asking me to confirm my email address? When I click on the confirm email link, it takes me to my account summary page and there is nothing to verify?

I need to GET PAID and the customer needs an invoice to do so.  Please help ASAP!

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3 REPLIES 3

AmberPerrodin
New Community Member

I'm having the exact same issue. Would love to get this figured out, as I have invoiced that send to be sent also.

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PayPal_Kristen
PayPal Employee
PayPal Employee

Hi -

 

We have identified a bug that creates this issue for some accounts.  We are hoping to get a fix out by the end of the week. In the meantime, I recommend changing the email address in your contact information on your invoice to say 'don't show on invoice'. That should help for now.

 

Kristen

Product Manager, PayPal Invoicing

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tytlynz
Contributor
Contributor

I am new to your service and the very first invoice that I tried to send I'm having this problem. If first impressions are valid I'm not impressed. Your previous post said that it would be fixed by the end of the week but today is Sunday. I surely hope you do better in the nesr future or else I'm going to have to find another solution for my business.

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