Help, my customers can't pay-getting message that they need tel # even when they have entered it
beckywall
Contributor
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Posted on
Jul-04-2011
02:08 PM
I have had several ebay customers complain that they are unable to pay. When they attempt to check out they get a message that their telephone number is required even when they type the number in. How do I remove the requirement for a tel #?
1 REPLY 1
beckywall
Contributor
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Jul-07-2011
09:44 AM
Nobody knows? or nobody cares? I did finally find the page where one can set the option of " contact telephone-on optional, on required or off (recomended)" I was set to off. I changed it to on optional & somehow my 2 customers were able to pay.
Haven't Found your Answer?
It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.
Related Content
- Changed Pricing on Webpage but it's not changed in PayPal in Merchant services (Archive)
- Custom paypal button that a price may depends on several factors in Merchant services (Archive)
- Refunding and balance issues in Reporting and tracking (Archive)
- Shipping information not filling in. in Shipping (Archive)
- Customize Receipts in Reporting and tracking (Archive)