Help, my customers can't pay-getting message that they need tel # even when they have entered it

beckywall
Contributor
Contributor

I have had several ebay customers complain that they are unable to pay. When they attempt to check out they get a message that their telephone number is required even when they type the number in. How do I remove the requirement for a tel #?

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1 REPLY 1

beckywall
Contributor
Contributor

Nobody knows? or nobody cares? I did finally find the page where one can set the option of " contact telephone-on optional, on required or off (recomended)" I was set to off. I changed it to on optional & somehow my 2 customers were able to pay.

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