Redirecting issues, reCaptcha doesn't verify on browsers...

Akrobata
New Community Member

Hello,

I have an online store Prestashop Cart:  www.fellerpowerproducts.com and I got information from potential customers that they cannot complete checkout after on PC, they successfully can add the product to the cart and when they intend to pay via credit card (Paypal) website take them to Paypal and reCaptcha cannot verify, there is no redirection to input credit card credentials and complete purchase. Looks that on mobile cell phone and Ipad works flawlessly, and there is no Recaptcha on mobile at all you click and redirects you to type credit card info! It was working 2 years without issues on the PC and now I got the issues. On the side of the store, all is good as it was, PayPal reCaptcha on PC simply doesn't work right! I tried to speak twice with PayPal support they check and everything with the setup is working well! Everything is operational! On the browsers, I tried to clear cookies, history etc .. still the same. I'm attaching few pictures for you guys to see ...Each time Im clicking it to verify it is okay until error that verification expired! the website just stays and does the same stuff all the time .... If you have any idea how can I resolve this issue? It was working for over 2 years well! 

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1 REPLY 1

up4more
New Community Member

Dear www.fellerpowerproducts.com,

do you find a solution for your problem?

We are experiencing the same identical issue!

Thanks 

Fabrizio

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