"Sorry, something went wrong" when trying to change phone number

Mhic
New Community Member

I made my PayPal account on the Philippines and then moved back to Brazil now I need to change my phone number to a Brazilian one but when I click to change it the message "Sorry, something went wrong" appears without even allowing me to try.

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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@Mhic 

 

Paypal is country specific so if you move countries you have to open another paypal account in the country you reside in and add an address / phone number / bank accounts / cards from within that country.

You should really withdraw any funds / resolve issues / remove cards and bank accounts / cancel any subscriptions and close the old Paypal account before you move countries. If you don't then you may have problems doing so once you have moved and may need to contact customer services for help to resolve things.

 


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Kudos / Solution appreciated.
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