Why I can not log in into my account after receiving funds?

[ronalducci]

Hi,

I just got a message that I received funds into my PayPal account and after trying to log in, the attempt was unsuccessful. They tell me that they have problems identifying me...what the **bleep**?

[kernowlass · Accepted solution]

@ronalducci 

• Try to clear your cache and cookies from your browser or use a different web browser to log in. If you're trying from the app, please try to re-install it.
• Try login in from a web browser instead of the app to check if you'll be allowed to access it.
• Log into your PayPal from one consistent device
• Allow 48 hours and try again.

If the issue persists after trying these steps, please reach out to the PayPal Support Team to check this further.